When it comes to data migration, your customers need a dependable solution they can trust. And as a SaaS vendor, you need a partner who can provide that support consistently. At Import2, we believe exceptional support is more than just answering questions – it's about being a reliable partner who’s invested in your success and dedicated to delivering a positive experience for your customers. We understand that your brand's reputation is on the line, and we're committed to delivering the same level of service you provide to your own customers.

Support That Feels Personal

Real people, real expertise: When your customers reach out to Import2 for support, they'll connect with experienced data migration specialists who are passionate about helping them succeed. No bots, no scripts – just genuine human interaction and personalized guidance.

• As one of our partners put it: "Import2 is a fantastic company to work with. Response times are quick, from a real human (not a bot) and the team is very knowledgeable."

Support When You Need It: We understand that your customers might need support outside of regular business hours. That's why our team is available 24/7, no matter where your customers are located.

• "Our migration between two CRMs worked perfectly with Import2. And the support was world class: quick to respond, friendly and immediately helpful."

Guidance, Not Gatekeeping: We believe in providing exceptional support to your customers throughout their entire data migration journey– from free sample to completion– without any hidden fees or limitations.

Time is Valuable: We understand that data migration is a time-sensitive process. That's why we prioritize rapid response times, aiming to address all inquiries within 1 hour to keep your customers informed and minimize any potential stress.

• "The support team is amazing. Our problems were solved in the shortest time."

Not Just Quick Fixes: Proactive Support and Collaboration

Our support goes beyond simply reacting to problems. With over 60,000 successful migrations under our belt, we've encountered and solved virtually every data migration challenge imaginable. This means we're not just putting out fires; we're proactively preventing them.

We work closely with you and your customers, offering:

Pre-Migration Guidance: We'll hop on a call to answer your customer’s questions, discuss specific needs, and ensure they're fully prepared for a smooth transition.

Ongoing Monitoring: We monitor migrations in real-time, proactively identifying and addressing potential issues before they escalate.

Post-Migration Support: We're here to help even after the migration is complete, providing ongoing support and answering any questions that may arise.

Your Success is Our Success

At Import2, we're not just a software provider; we're your partner in success. We believe that exceptional support and a customer-centric approach are the foundations of a successful partnership.

Don't risk your brand's reputation by partnering with a data migration provider that offers subpar support. Choose Import2 and experience the difference of working with a team that's dedicated to your customers.

Don't just take our word for it. Contact us to learn more about our dedicated support team and see how we can partner for growth.